Return & Refund Policy

Order cancellation

All orders can be cancelled up to 24 hours of placing order or shipment, whichever comes first. If your order has been paid and you need to change or cancel it, you must contact us within 8 hours or sooner. Once the packaging and shipping process has started, it can no longer be cancelled.

Warranty

Our warranty serves only as an assurance of structural integrity. In other words, it covers nothing more than possible defects in materials and craftsmanship. It will not protect you against:

  • Wear and tear. All fine jewelry requires careful handling. If you insist on sporting that elegant ring while washing dishes or pulling weeds, don’t expect the warranty to come to your rescue.
  • Failure of certain coatings. Rhodium-plated pieces in particular are vulnerable to damage when coming into contact with certain chemicals or even the acidity found on the skin. It is best to remove such pieces when working with your hands or better yet to set them aside for wear on special occasions.
  • Missing stones. If a broken prong or similar failure should lead to your gemstone’s disappearance, the warranty will normally cover only the cost of repairing the setting. The loss of that precious gem will not be covered.
  • Rough handling. Our warranty will not protect your jewelry in the face of abusive treatment. Delicate pieces featuring many small stones are particularly unlikely to survive harsh conditions since their very design leaves less metal to hold your gems in place.

Refunds

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred. We may request for you to pay for shipping returns depending on the circumstances.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • past our 24 hour rule
  • you may be responsible for paying for return label.
  • the product has already been used and soiled

*You can submit refund requests within 24 hours after receiving the item. Anything further than that, then it may be out of our responsibility. You may have to pay for return label.